As a member of ABTA Oundle Travel conform fully to
Government legislation regulation and protection of
clients’ money ( click on our ‘useful links’
for further information about ABTA). The air holidays
and flights booked by Oundle Travel are ATOL protected
by the Civil Aviation Authority, and we act as agents
for licensed tour operators. The relevant ATOL number
is displayed with each holiday shown. The flight bookings
we make are also ATOL protected; except when tickets
for scheduled flights are sent to you within 24 hours
of payment being accepted; or where your payment is
made direct to airlines. ATOL protection extends primarily
to customers who book and pay in the United Kingdom,
Click on ‘useful links’ if you want to know
more about ATOL. As travel and booking agents we act
only as Agents for the Principals actually providing
the relevant services and with whom your contract will
be made. We shall not be liable for any act or default
on the part of such Principal or its agents or servants.
All holidays prices quoted are subject to availability.
General
We do not make any charge for deposits or final balances
when paid by Debit Card, Cash or Cheque. Credit Cards
are subject to a 2% handling fee. American Express cards
will incur a 3% charge. Payments made by cheque require
10 working days for clearance.
Payments
We reserve the right to adjust prices and times given
or quoted should circumstances make necessary. Prior
notice will be given in most circumstances. We can only
guarantee against fare increases when the full balances
are paid in full at time of booking.
Alterations
Our receipt of a deposit and the lodging of a booking
form does not constitute confirmation of the booking.
Confirmation or otherwise is given separately in a form
of an ATOL receipt for flight inclusive bookings.
Confirmations
Passengers should assume that all bookings made are
sold on a totally non-refundable basis unless otherwise
advised by us. All cancellations by a client must be
in writing. If a client cancels a booking the deposit
will be retained by us as fee to cover expenses, but
clients are liable for all expenses and liabilities
incurred by us if these exceed the deposit. We reserve
the right to levy an administration fee for all bookings
that are cancelled. This charge applies to both confirmed
and pending bookings. This fee will depend on time and
cost incurred by the company and is at the discretion
of the directors.
Validity of Tickets
Return tickets are only valid for dates specified on
the tickets unless a change is made by the company,
or at the passengers request and make an additional
charge at our discretion.
Forfeiture of Reservations
All final balances must be paid at least 12 weeks before
departure or the date given at time of booking in writing
or orally. If they are not paid we reserve the right,
which may be exercised without any notice to the passenger
whatsoever, to cancel the reservation and retain any
balances.
Information Given in the Booking
Form
Information given in the Booking form is accepted by
the Company as being correct unless subsequently amended
in writing. We therefore do not accept any responsibility
whatsoever, for any inconvenience or financial loss
caused by wrong information being supplied to the company.
Reconfirmation
Where a passenger has to reconfirm a flight or return
booking it is their responsibility for any inconvenience
or loss caused by not doing this.
Amended Travel Arrangements
All requests by passengers to alter booking or travel
arrangements must be made in writing or made in person.
Should a firm booking already be held a charges may
be incurred to change the dates of travel subject to
conditions of booking/ticket and availability.
Travel Tickets
Our responsibility is to provide tickets for collection
at our office. Tickets posted to clients are done so
at the client's risk. Any costs arising from non-delivery
will be borne by the client. For late bookings collection
of tickets at the airport will be arranged charges will
apply.
Claims
In the event of a claim, our maximum liability is restricted
to the total amount paid to us by the claimant less
any expenses incurred.
Insurance
It is a booking condition of all tour operators &
suppliers that you have adequate travel insurance. Passengers
must take out travel insurance and details of our special
facilities are available. Neither we nor any of our
Agents or Servants shall be liable or responsible for
any loss, damage, and injury. Delay or inconvenience
whatsoever to any traveller or his luggage or other
personal property sustained or suffered in, or during,
any passage, journey, trip or stay, or in respect of
any accommodation or in the carrying out of any arrangements
booked through us. In the case that you decline insurance
you may be asked to sign an indemnity form, or provide
details of alternative cover. No insurance will be issued
until the full premium has been received (click on ‘useful
links’ for quotes on insurance).
Passports, Visas and Health
Certificates
Passengers must be in possession of a valid passport
and necessary visa(s) and health certificates. In case
of passengers being refused entry by any immigration
or other Authority all repatriation costs are to be
borne by the passenger ( click on our ‘useful
links’ to obtain further information from the
FCO - Foreign & Commonwealth Office).
Jurisdiction
All agreements between the traveller and us shall be
governed by English Law and within the exclusive jurisdiction
of English Courts.
Privacy Statement
Data Protection and Privacy Policy (to comply with Data
Protection Act 1998 and ABTA Code of Conduct 2000)
We will use the information you have given to us (including
your email address) to give you the products and services
you have asked for. When we give you these products
and services, we will pass your details (including sensitive
details) to other organisations.
We may also have to send your details (including sensitive
details) to countries that may not have an equal level
of data protection legislation. When you ask us to give
you these products and services, you agree that we can
pass your details (including sensitive details) to other
organisations, some of which are in other countries.
We may also use your details (including your email address)
to give you offers, and services that are available
from other companies.
When you give us your details you are able to specify
what you will allow us to do with them.
|
